We’re guessing you can’t answer confidently when asked if your receptionist is:
- Smiling when answering the phone
- Calling patients and clients back
- Giving truthful and insightful answers to the questions callers are asking
- Credentialing the physician, provider, or medical practice
- Undercutting your marketing efforts
You are spending thousands of dollars on marketing; It will be wasted if your phone calls don’t lead to appointments, clients, patients, or consultation!
That’s why we offer a straightforward Mystery Caller package to test your staff’s customer service skills and training.
- 3 practice mystery calls about the procedures of your choice.
- Report on each call to lay out missed opportunities and room for improvement.
- 30 minutes of phone training skills for your desired staff members, held remotely via your choice of a conference call or video meeting.
Investment: $1,250 for a 3-month contract, $2,000 for a 6-month contract, or $3,750 for a 12-month contract.