Nan Maddox is a Senior Client Success Manager at Shorr Solutions, bringing more than 40 years of experience in medical administration, practice operations, leadership, and the aesthetic industry. Having built her career across military medical administration, medical spa ownership, plastic surgery practice management, and aesthetics, Nan brings extensive firsthand experience to her work with practice owners and leadership teams. In her current role, she manages client accounts and serves as a trusted advisor across the many areas required to operate and grow a successful aesthetic medical practice.
With a practical and comprehensive approach, Nan works closely with her clients to understand the needs of their businesses and develop strategies that support stronger operations, teams, and patient experiences. She advises practices on hiring and staff development, training, financial management, policies and procedures, compliance, practice operations, and other day-to-day business needs. Drawing on decades of experience managing both people and practices, Nan helps clients identify challenges, implement effective systems, and ensure the foundational elements of their businesses are in place to operate efficiently and compliantly.
Nan began her career in the United States Air Force, where she spent 21 years specializing in medical administration and ultimately retired as a Chief Master Sergeant, the highest enlisted rank in the Air Force. Following her military career, she pursued her passion for aesthetics and became a licensed aesthetician, electrologist, laser technician, and permanent makeup technician, giving her additional insight into both the clinical and business sides of the aesthetic industry.
She went on to own and operate a medical spa in the Florida Panhandle for 13 years before successfully selling the business in 2018. Nan later served as Practice Manager for a boutique plastic surgery practice in St. Petersburg, Florida, before becoming Practice Administrator for a multimillion-dollar plastic surgery practice in the western United States. In that role, she oversaw the day-to-day operations of up to 30 employees across a medical practice, medical spa, and two-operating-room accredited surgical suite while maintaining a strong focus on operational efficiency and patient care.
Throughout her career, Nan has experienced the business of medicine from nearly every perspective, including medical administration, business ownership, aesthetics, staff leadership, and complex practice operations. This breadth of experience allows her to understand the challenges her clients face from firsthand experience and provide practical guidance grounded in what it takes to run a practice day to day. By combining that experience with a deep understanding of practice management, Nan helps owners and leadership teams build stronger operations, develop their people, and create practices positioned for long-term success.
