Our goal is that every cosmetic and aesthetic medical practice and med spa is able to answer the following questions when it comes to converting patient leads in their practice:
How many patient leads are coming into my practice?
How quickly is my team following up with every patient lead?
How many phone calls, emails, Contact Us website forms and social media DMs are turning into patient consults?
How many of my patient consultations are turning into procedures?
How many patients are coming back, time and time again, for repeat and maintenance procedures?
… and how is my team helping me convert patients along the way?
We’ve seen the same issues again and again. Our goal is to help you to improve your patient consultation conversion rates, leading to more procedures, higher revenue and greater profits.
Current Sales Scenario in Your Practice:
Your marketing efforts, which you’ve spent hard-earned, expensive dollars on, are performing their magic. Prospective patients are aware that you exist, like what you do, are interested in your services, and are calling YOUR office. However, these calls are not converting to consults and your appointment schedules are left empty. Consequently, patient traffic is low, revenue is low, and profits are low.
What Can Be Done to Solve this Pain?
The solution is to not just get rid of your team, be upset or build stress, but to train your staff! We will provide your team with the proper marketing, phone, and sales skills they need to successfully attract patients, convert calls to consults, and consults to treatments.
Your staff’s sales training includes:
One-on-one virtual training with our award-winning aesthetic industry experts.
Excellent customer service and patient experience trainingfor happy and loyal patients
Phone scripts for your staff to follow that work. These scripts are friendly, personalized to your office, and best of all, effective! Don’t worry, they are not salesy. We don’t like salesy calls either.
“Magical” closing questions to get appointments booked. This ensures calls aren’t just ended with a “Thank you for calling, have a great day!”, where no effort is made to convert the patient.
Plus, BONUS trainings to:
Help your staff improve patient retention and ensure patients are coming back for more.
Teach staff how to cross-sell and offer patients other services and treatments the practice provides optimizing revenue.
Ready to get started and strengthen your staff's sales skills?
Schedule a FREE 30-minute consult with our team to see if we’re the right fit for you! The meeting is complimentary with no strings attached.