Our goal is that every cosmetic and aesthetic medical practice and medspa is able to answer the following questions when it comes to converting patient leads in your practice:
How many patient leads are coming into my practice?
How quickly is my team following up with every patient lead?
How many phone calls, emails, Contact Us website forms and social media DMs are turning into patient consults?
How many of my patient consultations are turning into procedures?
How many patients are coming back, time and time again, for repeat and maintence procedures?
… and how is your staff, your TEAM, helping you convert patients along the way?!
We’ve see the same issues again and again. Our goal is to help you to improve your patient consultation conversion rates, leading to more procedures, higher revenue and greater profits.
Current Sales Scenario in Your Practice:
Your marketing efforts, which you’ve spent hard-earned, expensive dollars on, are performing their magic. Prospective patients are aware that you exist, like what you do, are interested in your services and are calling YOUR office. However, these calls are not converting to consults and your appointment schedules are left empty and slots vacant. Consequently, business is low, revenus is low, and profits are low. Your business is impacted and you feel the pain all around.
What Can Be Done to Solve this Pain?
The solution is to not just get rid of your team, be upset or build stress, but to TRAIN your staff. We will provide your team with the proper training, tactics and knowledge they need to successfully speak with patients and convert patient consults.
Your staff’s sales training includes:
One-on-one virtual training with our award-winning consulting experts.
Quality customer service and etiquette trainingfor happy patients (a must!)
Phone scripts for your staff to follow that work. Scripts are courteous, friendly, personalized to your office and are NOT salesy (we don’t like salesy calls either).
Magical closing questions to get appointments booked. This successfully helps your staff to no longer end the call with: “Thank you for calling, have a great day!” where no effort is made to convert the patient.
Plus, BONUS Trainings:
Help your staff strengthen patient retention and ensure patients are coming back for more.
Teach staff how to do cross-selling offering current patients OTHER services and treatments you provide optimizing your revenue.
We're happy to help you get started today!
Contact us here to discuss how we can work together to train your staff. Your initial 30-minute call is complimentary, and you can determine if we’re the right fit for you! Let’s make your practice grow!