Our team is growing and we’re looking to hire amazing talent like YOU!

Client Success Manager


Classification: Full-Time or Independent Contract

Hours: 40 hours Monday – Friday (Remote)

Reports to: Jay Shorr (CEO & Founder) and Ana Suarez (Director of Client Development)

Start Date: ASAP

About Us:

Shorr Solutions is a family-owned practice management consulting company. We’re an award-winning team of seasoned industry experts helping cosmetic, aesthetic and plastic surgery practices strengthen the operational, administrative and financial health of their business. We’re looking for a dedicated team member to join our company! Our clients are based across the United States, so all of our team members conveniently work from home. Shorr Solutions is an at-will employer.


Want to learn more about our existing team? Click here!

Want to learn more about our services? Click here!


Our Internal Culture:

  • Value collaboration, teamwork and consistently exceeding client expectations
  • Celebrate successes
  • Have fun!
  • Be profitable


The best candidate for this position will possess:

  • Core characteristics: Reliable, detail-oriented, deadline-driven, self-starter, resourceful, well-spoken
  • Teamwork mentality and great sportsmanship
  • Embrace a “get it done” mentality
  • Excellent written/oral communication and decision-making skills
  • Can-do positive attitude!
  • Bachelor’s degree in Business, Business Management or Accounting

  • Knowledge of how to analyze and interpret the findings of an aesthetic practice’s P&L statement like the back of their hand!

  • Ability to expertly review contracts and negotiate for better deals


Job Description:  

  • Meet with clients for one-on-one coaching calls to strengthen the administrative, operational and financial areas of their practice
  • Create client business plans for new and existing aesthetic practices
  • Analyze financial statements, including P&L, credit card processing, patient financing and supply cost statements for clients and provide recommendations and strategies to increase profits
  • Create staff compensation models for clients
  • Assist clients in the opening of their new practices
  • Assist clients in the financial valuation for sale of their existing practices
  • Create policies, protocols and procedures to optimize processes in clients’ offices
  • Run client payroll, as needed
  • Review client vendor contracts and provide expert feedback for cost saving potential and/or negotiation
  • Communicate with clients based on their individual needs
  • Conduct regular and scheduled video coaching meetings with clients
  • Other duties as assigned



  • Min. 2 year experience reviewing and analyzing the financials of an aesthetic practice (surgical/non-surgical) or med spa
  • Min. 2 year experience working as a Practice Manager, Administrator, Owner or Consultant for an aesthetic practice (surgical/non-surgical) or med spa


Compensation: Negotiable


Health Insurance

Full-time employees are eligible for a stipend of up to $200/month for health insurance policy (health insurance receipt required).


Employee Travel to Conferences:

All travel and tuition expenses paid to attend at least one designated industry conference per year with leadership for educational purposes.


 Paid Time Off (PTO):

Shorr Solutions does not separate between vacation time and sick time. All time is to be determined as “PTO” and is determined based on the length of service:

Accrued by monthly days per payroll period:

0-3 Years Full-Time = 10 Days of PTO

3-5 Years Full-Time = 15 Days of PTO

After 5 Years Full-Time = 20 Days of PTO



After completion of the 90-day probationary period, full-time employees are eligible to receive 6 holidays off per year with pay:          

New Year’s Day                          

Memorial Day

July 4th                                          

Labor Day

Thanksgiving Day

Christmas Day


Retirement Plan:

Full-time employees are eligible for a 401 (K) retirement plan with 100% employer match on the first 6% of the employee’s salary. One year and 1,000 hours of service are required before plan fully vests.


Self-Care Reimbursement:

Full-time employees receive a $30/mo. reimbursement stipend for self-care. This includes gym membership or fitness classes, a healthy meal subscription program, massages/facials, etc.

Ready to apply for a Client Success Manager position with Shorr Solutions? We can’t wait to hear from you!  Email your resume and cover letter to Denise Lee, our Director of Operations, at deniselee@shorrsolutions.com.

Ready to join our amazing Shorr Solutions team?

Email Denise Here!

We’re excited to hear from you! Email your resume and cover letter to deniselee@shorrsolutions.com to apply. We’re wishing you success!

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