Selecting the proper employee can make or break your medical practice, no matter what your specialty.
In fact, this is so much so that Jay Shorr wrote a piece on the entire recruitment process for MedEsthetics magazine. In the meantime, we wanted to write a post on an isolated part of the process: what to consider when hiring a new employee.
Whether that person be an aesthetician, medical assistant, nurse, or receptionist, all members of your practice are important: they represent you, your brand, and the manner in which you are viewed by your patients and the public. A rude receptionist sets the tone for the entire visit… should a patient choose to book that appointment after a less-than-lovely phone call. From poor bedside manner to employee theft, and data entry errors in your practice management software, fix the issues before they arise with these selection tips:
- Once you post the position, carefully pick apart the resumes as they begin to arrive. Get rid of typos, unclear formats, and other turnoffs.
- Review the length of time the candidate spent with his/her previous employers. Warning signs appear when you see a series of five-month employers, and you don’t want to add your name to that list.
- Confirm past employer references and make sure of your prospect’s experience.
- Review scheduling conflicts. If the possible new employee is unavailable during your peak hours, wish them well on their search and explain you’re not the office for them.
Remember, our founder and managing partner, Jay Shorr, deals with this issue often and helps our clients in the process of employee selection. Contact us if you’re looking for assistance in selecting a new employee.
For more information, check out the following sources in which he was quoted:
Tips to Retaining Your Most Valuable Employees, MedEsthetics
Are Your Employees Stealing From You?, Plastic Surgery Practice
Is Your Staff Scaring Away Your Clients?, Experience Pros, Radio Show Interview