How to Deal With Negative Feedback Online

Social Media. As a practice administrator, doctor, aesthetician, nurse practitioner, physician’s assistant, or surgeon, you take pride in your work and the work of your office. Whether it’s giving your client flawlessly glowing skin from a facial or seeing the smile on a patient’s face as they see their frown lines disappear, the artistry, patient care, and treatment of your patients and clients are something in which you take great pride.

However, we live in an internet and social media age where all opinions are open for the world to see, and everyone believes that their opinion is gospel.

When you see someone questioning the work of you, your providers, or your other team members, your first reaction could be to jump to defend your practice. However, take note: we’re offering tips on how to deal with negative feedback online. (Rest assured, at some point, you WILL receive a negative review. Whether it’s Yelp, Facebook, Healthgrades, Instagram, Google Reviews, or another channel of their choice, at some point, it’s bound to happen!)

Click here to find out how Mara Shorr, our partner and vice president of marketing and business development of Shorr Solutions, creates a step-by-step plan in “How to Handle Negative Feedback Online,” written for the Electrology Association of California.

Click here to read more from her article in Les Nouvelles Esthetiques & Spa!

As a Certified Aesthetic Consultant, Mara Shorr has years of experience and shares her do’s and don’ts to address negative feedback on social media.

Looking for more assistance in your practice? Contact us here.

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About Shorr Solutions:

Shorr Solutions is an award-winning practice management consulting company with offices in South and Central Florida. We work with aesthetic medical practices in all 50 states of the U.S. to help them strengthen the operational, financial, and administrative health of their business. With decades of industry experience, our father-daughter partners, Jay Shorr and Mara Shorr, lead our knowledgeable team of experts to assist practices in the aesthetic medical fields increase efficiency, increase revenue, and decrease their costs.


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